Trade Link Network

Privacy Policy

1. INTRODUCTION


Trade Link Network (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.


This Privacy Policy explains how we collect, use, store, and share personal data when you use our website and platform.


Trade Link Network operates a UK-wide online marketplace connecting homeowners with independent tradespeople.

2. DATA WE COLLECT


2.1 Information You Provide


We may collect:

  • Full name

  • Email address

  • Phone number

  • Postcode and general location

  • Job details and descriptions

  • Account login details

  • Reviews and messages

2.2 Automatically Collected Data


We may collect:

  • IP address

  • Browser and device information

  • Usage data (pages visited, actions taken)

  • Cookies and tracking data

3. HOW WE USE YOUR DATA


We use personal data to:

  • Operate and improve the Platform

  • Connect homeowners with tradespeople

  • Verify contact details (email/SMS)

  • Process payments via third-party providers

  • Prevent fraud and abuse

  • Communicate service-related messages

  • Comply with legal obligations


We do not sell personal data.

4. SHARING OF DATA


4.1 With Tradespeople


When a homeowner posts a job:

  • Relevant contact details are shared with up to three tradespeople who purchase the lead

4.2 With Service Providers


We may share data with trusted third parties including:

  • Payment processors (e.g. Stripe)

  • Email and SMS providers

  • Hosting and analytics providers


These providers process data on our behalf under contractual obligations.

5. LEGAL BASIS FOR PROCESSING (GDPR)


We process personal data under the following lawful bases:

  • Contractual necessity

  • Legitimate interests

  • Legal obligations

  • User consent (where required)

6. DATA RETENTION


We retain personal data only as long as necessary to:

  • Operate the Platform

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements


Users may request deletion of their data, subject to legal requirements.

7. YOUR RIGHTS


Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Object to processing

  • Withdraw consent

  • Lodge a complaint with the ICO


Requests can be made via support@tradelinknetwork.co.uk.

8. SECURITY


We use appropriate technical and organisational measures to protect personal data.


However, no online system is completely secure, and we cannot guarantee absolute security.

9. COOKIES


We use cookies to:

  • Enable core site functionality

  • Improve user experience

  • Analyse platform usage


You can manage cookie preferences via your browser.

10. CHANGES TO THIS POLICY


We may update this Privacy Policy from time to time.


Continued use of the Platform constitutes acceptance of the updated policy.

11. CONTACT


Email: support@tradelinknetwork.co.uk