Trade Link Network – Frequently Asked Questions
FOR CUSTOMERS
Simply click Post a Job, choose the service you need, answer a few quick questions, and submit your request. Your job will then be shared with suitable local professionals.
Yes. Posting a job is completely free and there is no obligation to hire anyone.
Once your job is posted, relevant tradespeople will review the details and contact you with quotes, availability, or questions.
You can compare quotes, reviews, experience, and communication. You are free to choose the professional you feel most comfortable with. There is no obligation to hire anyone.
No. Payment is arranged directly between you and the tradesperson unless otherwise agreed. Always confirm payment terms before work begins.
Most customers receive responses within 1 to 3 days. This depends on your location, job type, and urgency.
You and the tradesperson arrange dates, pricing, and job details directly. After the work is complete, you may be invited to leave a review.
FOR TRADESPEOPLE
Click Join as Tradesperson, create your profile, select your services and coverage area, and complete registration.
Trades may pay to access leads or use certain platform features. Pricing depends on the service category and location. There is no monthly subscription. You only pay for the lead you want.
When customers post jobs that match your services and location, you will be notified and can choose whether to respond.
Once you accept or purchase a lead, you will receive the customer contact details to discuss the job directly.
Customers can leave reviews after work is completed. Reviews help build trust and improve your profile visibility.
PAYMENTS & PRICING
Customers pay tradespeople directly for completed work unless otherwise arranged.
Some trades may request deposits depending on the job. Payment terms must always be agreed before work starts.
Quotes are estimates based on the information provided. Final pricing may change if job requirements change.
Payment methods are agreed directly between the customer and tradesperson. Common methods include bank transfer, card payment, or cash.
PROBLEMS & COMPLAINTS
Contact the tradesperson first to resolve the issue. If the problem remains unresolved, report it to Trade Link Network support.
Cancellation policies are agreed between customer and tradesperson. Always confirm terms before booking.
We aim to help mediate communication, but contracts and payments are between customer and tradesperson.
Use the Contact Us page or email support to report concerns, misconduct, or safety issues.
You can contact our support team by email or through the website contact form.
SAFETY & TRUST
We take reasonable steps to verify business details and encourage customers to check credentials before hiring.
Reviews come from real customers after completed work. We monitor suspicious activity.
Many professionals carry insurance, but customers should always confirm this directly before hiring.
We monitor activity, investigate reports, and remove accounts that breach our terms.
DATA & PRIVACY
Your information is only used to connect you with relevant professionals and provide services.
Your contact details are only shared with tradespeople responding to your job request.
Yes. We follow UK data protection regulations and take steps to secure personal information.
GENERAL PROCESS
Your job details are matched with tradespeople based on service type, location, and availability.
Many respond within 1 to 3 days. Response time varies by job type and demand.
Trade Link Network covers most regions across England, Scotland, Wales, and Northern Ireland.
Visit the Contact Us page or email our support team.